FAQ

Find answers about ordering, delivery, returns, product condition, trade-ins, product requests and live events.

What products do you sell?

Aberdeen Collectables specialises in Pokémon trading cards, including raw singles, graded cards, booster packs, Elite Trainer Boxes and other sealed products. Available stock changes regularly.

Are your cards and sealed products authentic?

Yes. Products are inspected before being listed. We do not knowingly sell counterfeit, altered or resealed products. Any relevant condition issues will be stated in the product description.

How do you describe card condition?

Raw cards are listed with condition information and photographs where appropriate. Please review the complete listing before purchasing, as photographs form part of the product description.

Which grading companies do you sell?

Our graded-card inventory may include cards authenticated and graded by different grading companies. The grading company, grade and certification number will be displayed on the relevant product page.

Do you offer product sourcing?

Yes. Use our Product Requests page to tell us which card, set, language, condition or sealed product you are looking for. We will review the request and contact you if we can source it.

Submitting a request does not create an obligation to purchase.

Can I sell or trade my collection?

Yes. Use our Sell or Trade Your Collection page to submit details and photographs.

We may offer cash, store credit or a trade, depending on the items and current demand. Any offer is optional and there is no obligation to accept.

How much is UK delivery?

Standard tracked UK delivery costs £4.99.

Orders over £50 qualify for free standard tracked delivery. Express delivery is available for £6.99, where offered at checkout.

How quickly are orders dispatched?

Orders are normally processed within 1–2 business days.

Estimated delivery after dispatch is:

  • Standard tracked delivery: 3–5 business days
  • Express delivery: 1–2 business days

Delivery estimates are not guaranteed and may be affected by courier delays, bank holidays or unusually busy periods.

Will my order be packaged securely?

Yes. Cards and sealed products are packaged with suitable protection based on their size, value and condition.

Can I cancel or change an order?

Contact us as quickly as possible. We may be able to cancel or amend an order before it is processed, but this cannot be guaranteed once packing or dispatch has begun.

What is your returns policy?

Eligible online purchases can be returned within 14 days, subject to our Returns Policy.

For a change-of-mind return, the customer is responsible for the return postage. Items must be returned in the condition in which they were received.

This does not affect your legal rights where an item is faulty, damaged or not as described.

What should I do if my order arrives damaged?

Contact us promptly with:

  • Your order number
  • A description of the problem
  • Photographs of the item
  • Photographs of the external and internal packaging

Keep all packaging until we have reviewed the issue.

Where can I find your upcoming streams and events?

Visit our Events page to view the next upcoming events and the full calendar.

The calendar includes livestreams, card shows, vending appearances and other Aberdeen Collectables events.

How can I contact you?

Use our Contact Us form or email:

aberdeencollectables@outlook.com

We aim to respond within 2 business days, Monday to Friday, excluding bank holidays.