Shipping policy
This Shipping Policy explains how orders placed with ABERDEEN COLLECTABLES LTD, trading as Aberdeen Collectables, are processed and delivered.
Delivery area
We currently deliver only to addresses within the United Kingdom.
Available delivery services may vary depending on the delivery postcode, parcel size and order contents. Any delivery methods available for your address will be displayed at checkout.
We do not currently offer international delivery.
Processing times
We aim to process and dispatch orders within 1–2 business days after payment has been successfully received.
Business days are Monday to Friday, excluding bank holidays.
Orders placed during weekends, bank holidays or periods of unusually high demand will normally begin processing on the next business day.
Processing times may be longer for:
- pre-order products;
- products with a future release date;
- orders requiring additional payment or address verification;
- unusually large orders; or
- circumstances outside our reasonable control.
You will receive a dispatch confirmation when your order has been handed to the delivery carrier.
Delivery options and charges
Our current UK delivery options are:
Standard Tracked Delivery
- £4.99
- Free for qualifying orders of £50 or more
- Estimated delivery: 3–5 business days
Express Tracked Delivery
- £6.99
- Estimated delivery: 1–2 business days
The qualifying order value for free delivery is calculated and displayed at checkout.
Delivery estimates begin after dispatch and are estimates rather than guaranteed delivery dates. Express delivery does not guarantee next-day delivery unless the checkout expressly states otherwise.
Certain delivery services may be unavailable for some postcodes, including remote areas. The options presented at checkout will reflect the services available for the delivery address entered.
Delivery carriers
We normally use Royal Mail or another suitable tracked UK delivery carrier.
We may select a different carrier where reasonably necessary because of the parcel’s size, weight, value, destination or service availability.
A tracking number will be provided where tracking is available.
Packaging
Orders are packed with reasonable care using packaging appropriate to the product.
Raw cards, graded cards and booster packs may be protected using sleeves, team bags, rigid protection, cardboard reinforcement, padded mailers or similar materials.
Sealed products, including Elite Trainer Boxes, blister packs and collection boxes, will normally be dispatched in appropriately sized protective outer packaging.
Minor marks to external postal packaging do not necessarily mean the product inside has been damaged.
Multiple-item orders
Where an order contains multiple products, we will normally send the items together.
We may divide an order into more than one parcel where reasonably necessary because of the size, weight, availability or protection requirements of the products. Where we choose to split an order, you will not be charged an additional delivery fee unless this was clearly agreed beforehand.
Pre-orders
Products advertised as pre-orders will display an estimated release or dispatch date on the relevant product page.
Release dates are supplied by manufacturers or distributors and may change.
If an order contains both in-stock and pre-order products, we may hold the entire order until all products are available for dispatch unless the product page or checkout states otherwise.
Contact us before ordering where you require in-stock products to be sent separately. Additional delivery charges may apply where separate delivery is requested.
Delivery addresses
Customers are responsible for checking that the delivery name, address and postcode are complete and accurate before submitting an order.
Contact us immediately if you notice an error.
We may be able to amend an address before dispatch, but we cannot guarantee that changes can be made after an order has entered processing.
We cannot normally redirect a parcel after it has been dispatched.
Where a parcel is returned to us because the address supplied was incorrect or incomplete, or because delivery was refused or not collected, we may ask the customer to pay the reasonable cost of redelivery.
This does not affect your rights where the delivery problem was caused by us or the carrier.
Delivery delays
Delivery estimates are not guaranteed.
Orders may be delayed by circumstances such as:
- carrier disruption;
- severe weather;
- industrial action;
- unusually high seasonal demand;
- incorrect or incomplete address information;
- security or payment verification; or
- events outside our reasonable control.
If we become aware of a significant delay, we will provide updated information where reasonably possible.
Unless another timeframe has been agreed, goods will be delivered without undue delay and no later than 30 days after the contract is formed.
If your order has not arrived within the estimated timeframe, contact us at:
support@aberdeencollectables.com
Please include your order number.
Missing parcels
If tracking shows no movement, the estimated delivery period has passed or you believe the parcel has been lost, contact us promptly.
We may need to:
- check the tracking information;
- confirm the delivery address;
- ask the carrier to investigate;
- obtain information from the customer; or
- wait until the carrier’s investigation period has passed.
We remain responsible for the goods until they are physically delivered to you or to another person you nominated to receive them, except where you independently arranged a carrier that we did not offer.
Where a parcel is confirmed as lost, we will provide the appropriate remedy, which may include a replacement or refund.
Tracking shows delivered
If tracking shows that your order has been delivered but you cannot locate it:
- Check the delivery location and any safe-place information.
- Ask other members of your household.
- Check with immediate neighbours or building reception where appropriate.
- Contact us promptly if the parcel remains missing.
We will review the available delivery evidence and contact the carrier where necessary.
A carrier marking a parcel as delivered does not automatically remove any rights you have under consumer law.
Damaged parcels
Inspect your order as soon as reasonably possible after delivery.
If an item arrives damaged, contact us promptly and provide:
- your order number;
- photographs of the outer packaging;
- photographs of the shipping label;
- photographs of the internal packaging; and
- clear photographs of the damaged product.
Please retain the product and all packaging until we confirm whether they are required for a carrier investigation.
Damage caused before or during delivery will be handled in accordance with our Return and Refund Policy and your statutory consumer rights.
Risk of loss or damage
Products remain at our risk until they are physically delivered to you or to another person you have nominated to receive them.
This does not apply where you independently commission a delivery carrier that we did not offer as a delivery option. In that situation, risk may pass when the products are handed to your chosen carrier.
Cancellations and returns
Delivery-related cancellations, change-of-mind returns and returns involving faulty, damaged, incorrect or misdescribed goods are governed by our Return and Refund Policy.
Change-of-mind return postage is normally paid by the customer.
Where a product is faulty, damaged, incorrect or materially misdescribed, Aberdeen Collectables will bear the reasonable return cost where required by law.
Contact us
Questions about dispatch or delivery should be sent to:
ABERDEEN COLLECTABLES LTD
Trading as Aberdeen Collectables
Email: support@aberdeencollectables.com
Please include your Shopify order number when contacting us about an existing order.